Privacy Policy | Westside Tire & Service

This Privacy Policy explains how Westside Tire & Service (“we,” “us,” or “our”) collects, uses, and protects personal information when you engage with our 10DLC text messaging services. By using our services, you consent to the practices described in this policy.

1) Information We Collect

• Personal Information: Your name, mobile phone number, and any other information you provide when you opt in to receive text messages from us.
• Usage Data: Metadata related to messaging (e.g., delivery status, timestamps, response events, and interaction rates).

2) How We Share Information

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data—including your SMS opt-in or consent status—with third parties that help us provide our messaging services, including but not limited to platform providers, phone carriers, and vendors who assist in the delivery and operation of text messages.

3) No Sharing of SMS Consent Data

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4) How We Use Your Information

• To send you digital vehicle inspection (DVI) reports and service updates about your vehicle.
• To provide customer support and respond to inquiries.
• To analyze usage trends and improve our services and communications.

5) Consent to Receive Text Messages & Opt-Out

By providing your phone number, you consent to receive text messages from us. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message. For help, reply “HELP”, email us at customerservice@westsidetireservice.com, or call us at (330) 793-1309 (Austintown) or (330) 544-2085 (Niles).

6) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We retain personal information for as long as necessary to provide messaging services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or de-identify it.

8) Your Choices

• Opt-Out of SMS: Reply “STOP” to any message to stop receiving texts.
• Update Your Info: Contact us to update or correct your contact details.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest revision. Material changes will be posted on this page.

11) Contact Us